Frequently Asked Questions

Answers to common questions

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No installation is required. Smart School Kit ERP is fully cloud-based and runs in any modern web browser on desktop, tablet, or mobile — administrators and teachers just log in with their credentials.

Most schools are fully onboarded within one to two weeks, including data migration, staff training, and configuring fee structures, classes, and sections. Our team guides you through every step.

The platform is hosted entirely on Amazon Web Services (AWS), giving you high availability, automatic scaling, and fast performance regardless of how many students or staff are using the system at once.

Our infrastructure is built for high availability with redundancy across AWS availability zones. Enterprise plans additionally come with an uptime SLA and proactive monitoring.

All data is encrypted in transit and at rest. Access is governed by strict role-based permissions enforced on the server, and every sensitive action is captured in audit logs for full traceability.

No. Student and parent accounts are strictly scoped to their own records — attendance, homework, exam results, and fee details are never visible for any other student, enforced at the API level, not just hidden in the UI.

Smart School Kit ERP ships with Admin, Teacher, Student, and Parent roles out of the box, each with a dedicated portal and permission set. Additional staff roles (accountant, librarian, HR manager, transport manager) can be configured as needed.

Yes — permission management lets administrators fine-tune module and action-level access per role, so you can adapt the system to your school's specific administrative structure.

Smart School Kit ERP is fully responsive and works seamlessly in any mobile browser — no app download required. Parents and students can check attendance, homework, and results directly from their phones.

Yes — parents receive in-portal notifications for attendance, homework, exam results, and fee dues, viewable instantly from the mobile-friendly Parent Portal.

All documents are securely uploaded to Amazon S3 with GUID-based file names to prevent collisions. Teachers can upload a single file or bulk-upload multiple files, which are automatically zipped and extracted as needed.

Standard plans include generous storage for homework, activity, and administrative documents. Enterprise plans offer expanded or unlimited storage — contact sales for details specific to your school's needs.

Professional plans include priority support with fast response times, and Enterprise plans come with a dedicated account manager and SLA-backed response guarantees.

Yes. Our onboarding team assists with migrating student records, fee structures, and staff data from spreadsheets or your previous system as part of every plan.

Still have questions?

Our team is happy to walk you through anything not covered here.